Business Management Gillian Cramb Business Management Gillian Cramb

Employee & Customer Satisfaction

Sir Richard Branson of Virgin Group, famously said “If you look after your staff well, they will look after your customers. Simple.” I was reminded of this last weekend, when I came across a white paper entitled ‘Employee Satisfaction & Customer Satisfaction: Is there a Relationship?’ by Caterina C. Bulgarella. It got me thinking about the field of ‘People Transformation’ as a business and why it’s still so important to me.

Read More
Business Management Gillian Cramb Business Management Gillian Cramb

Thriving at Work

The figures are staggering. At any one time, one in six members of the population in England aged 16 to 64 has a mental health problem. It’s estimated that absence due to mental health costs the UK economy around £34.9 billion per year.

Read More
Business Management Gillian Cramb Business Management Gillian Cramb

Smart Working

The current situation surrounding Covid 19 will change the way we see the world forever. It signals a monumental shift in society and is a revolutionary moment. Although not so good for my current fledgling business and general economic growth, it is going to make a huge environmental difference.

Read More